Riekelt Goucem

Resume

Employment

2023 - Present

Teleperformance Nederland

Customer Support Specialist

Taking calls and chats from customers, assisting them with their issues of our products and services, and proocess complaints and repairs.

2022

Helders Vastgoed, Den Helder

Data Typist

Inserting data into the ERP / Multiple Years Maintainingplan software. Added my own flavour to use AutoHotKey scripting to automate a lot of the work.

2015 - 2016

everywhereIM, Hilversum

Web/app developer

General Web and App developer, mostly worked on proofs of concept with backend dashboards / NFC technology on Android, and maintaining websites for customers.
Also did the programming in Unity for a virtual reality tour.

2009 - 2015

Restaurant 't Veerhuis Lands End, Den Helder

General cleaner

6 year employment at a nice local restaurant. My tasks included cleaning both the dishes and general cleaning tasks in the kitchen/storage area, as well as minor food-processing tasks.

Education

2013 - 2019

Hogeschool van Amsterdam

Technische Informatica

Computer Science mixed with Robotics. Classes include: Infrastructure, Programming, Databases, Embedded software, Business, Mobile Development, Technical Systems, Robotics, Intelligent Environments and more.

2012 - 2013

Hogeschool van Amsterdam

E-technology

General Electro-engineering. Didn't suit my interest but I did gather a lot of experience I still use today. Classes include: Analog, Digital science, Programming (c)

Miscellaneous

2017 - 2022

City of Hilversum + Den Helder

Polling station employee/chairman

Helping the city of Hilversum & Den Helder with the process of voting & counting votes afterwards. My tasks included are making sure the voting goes on as intended, help counting votes & making sure everything is in order.

2017 - present

Stichting Benelux Speedrunner Gathering 🕹️

Organizer / Developer / Head of Production

Part of the organizing crew of our online, monthly and annual events. My tasks include managing the livestream, maintaining the layout software, website and donation tracker, graphical work and other tech-related advising/doings.